Frequently Asked Questions
AnyTrack Customers: Please log into AnyTrack.net to access the AnyTrack Knowledge Center.
AnyTrack Real-Time Tracking System
Is my location information secure?
Yes. Our AnyTrack.net web site uses SSL (Secure Sockets Layer) encryption to ensure that your login and tracking information is kept safe.
Will AnyTrack devices work in my area?
Visit the Network Coverage page and enter the zip code of the area in which you will be using the AnyTrack GPS-100. The system will tell you if there is coverage there.
What software do I need to install to start tracking my device?
You dont need to install any software. The AnyTrack.net software works in any web browser, as long as you have at least Adobe Flash Player 9.0 installed.
Do I connect my AnyTrack device to my computer in order to use the tracking system?
No. AnyTrack GPS trackers are live which means they transmit their location information wirelessly, in real-time. Just log into AnyTrack.net 24/7 to find your device location.
Can I have more than 1 tracking device on the system?
Yes! Our AnyTrack.net system allows you to track multiple items simultaneously.
How can I tell the difference between my tracking devices?
You can attach different names and icons to each AnyTrack GPS-100 or GPS-130 device.
I checked the Sprint coverage map why does my zip code show as green with white dots?
By the legend, this means "signal strength information unavailable".
Usually, in areas with this sort of coverage there is very spotty
Sprint cellular coverage.
How do AnyTrack devices track indoors? Don't all GPS devices require a 'line of sight' to the sky?
AnyTrack devices are unique because they utilize both GPS and cellular signals to determine location. When AnyTrack devices cannot access GPS signals they switche to cellular signals and use them to determine location.
Can I use AnyTrack devices to track my checked baggage or air shipments?
Regulations regarding GPS devices and their use while in flight are up to the individual airline, and in some cases, the individual pilots. Please contact your airline or shipper to determine their policies.
What are the different accuracy levels?
When your device gets located, it also tells the system how accurate it is. This rating is based on many factors, including coverage, line of sight, and the device's battery level.
Very High: within 0 to 50 meters
High: within 50 to 500 meters
Medium: within 500 to 2000 meters
Low: beyond 2000 meters
Which online mapping software is used and how often is it updated?
We use ESRI for North American customers. It is updated quarterly.
AnyTrack GPS-100
How long will the GPS-100 battery stay charged?
The more locates you request, the more quickly your battery will run down. The chart below provides a general guideline for estimating how long it will take for your battery to discharge when it is not connected to GPS-130 high energy batteries.
| No. of Locate Requests |
Est. time to Discharge |
| 1X per hour |
5-7 days |
| 1X per day |
14 days |
| Stand-by |
21 days |
AnyTrack GPS-130
How long will the GPS-130 battery last?
The more locates you request, the more quickly your battery will rundown. The chart below provides a general guideline for estimating time to battery discharge.
One 1800mAh Battery
| No. of Locate Requests |
Est. time to Discharge |
| 30 minute ping |
17 days |
| 4 hour ping |
25 days |
Two 1800mAh Battery
| No. of Locate Requests |
Est. time to Discharge |
| 30 minute ping |
28 days |
| 4 hour ping |
40 days |
Three 1800mAh Battery
| No. of Locate Requests |
Est. time to Discharge |
| 30 minute ping |
38 days |
| 4 hour ping |
54 days |
Billing and Account Support
How do I buy more location credits?
Our online store offers credit refills in $9.95 and $14.95 increments, with either 50 or 100 credits.
Do unused location credits roll over each month?
Yes! We will roll over any unused credits over to the next month so you don't have to worry about wasted credits.
Where can I buy an AnyTrack GPS-100 or GPS-130 tracking device?
Go to our online store and select a device. You are also required to purchase a monthly service plan for a one-year period.
Can I go on a month-to-month payment plan?
After your first year of service, you can change to a month-to-month plan instead of an annual contract. However, if you cancel your service before the first year ends, you will be charged a $50 cancellation fee.
Miscellaneous
Will AnyTrack GPS tracking devices lower my insurance rate?
AnyTrack GPS tracking devices may qualify as anti-theft device under certain state insurance laws. Ask your insurance agent or carrier if they provide an anti-theft device discount. Many states mandate insurance discounts when anti-theft devices are utilized.
Insurance Companies Offering Anti-Theft Device Discounts*
| AAA Insurance |
Liberty Mutual |
| AIG Insurance |
Mercury Insurance |
| Allstate Insurance (CA, TX, NY, FL) |
Nationwide Insurance (CA) |
| ALFA Insurance (AL) |
Progressive Insurance |
| Farmers Insurance |
Safeco Insurance |
| Fireman's Fund |
USAA Insurance |
| GEICO |
21st Century Insurance |
| Georgia Farm Bureau Insurance (GA) |
|
States with Mandated Anti-theft Device Discounts**
| Illinois |
New Mexico |
| Kentucky |
New York |
| Louisiana |
Pennsylvania |
| Massachusetts |
Rhode Island |
| Minnesota |
Texas |
| New Jersey |
|
* Discount percentages usually apply to comprehensive coverage and vary by state. Each insurance carrier has its own underwriting guidelines and not all applicants will qualify.
** As reported by the National Association of Insurance Commissioners. Discount percentages vary by state. Each insurance carrier has its own underwriting guidelines and not all applicants will qualify. |
